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PeeDee
Dodge Dakota
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10/25/2003
05:54:55
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 Subject: Quality of Service
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I just have to post an opinion about my dealer. There are many op's about dealers here and I would like to share my experiance in brief.
I live in New Bedford, MA and my dealer is Hiller of Marion, MA.
My first experiance with them was when i was lot hopping and dreaming in 2001. Most dealers lots I visited were full of scammers that came out of the trunks of the cars to harrass me into a purchase. When I got to Hiller - after about 5 min on the lot - a salesperson came up to me and asked if I had any questions they might help with. I said "no just dreaming" and they gave me their card, told me just give them a call or come inside if I needed any assistance, then they left!!! Well, that sold me. I knew the first place I would be doing business.
When I finally was ready to purchase - after "building an '02 online - I went to them and saw Paula Pires. We sat in her office and I told her I want everything except 'this and that'. She went down the list confirming -on her computer- and said, Ok I will be back in couple of minutes. When she came back, she had a printout for me and one for her. the printout had invoice and msrp on it. She said I am 700 over invoice, is that ok. I said, well I haven't decided on the two tone colors yet, so let me go outside for a butt and when i come back in I will finagle ya down a couple hundred. When I came in she said, don't say a word, how about 500 over book? I said lets do it. The WHOLE process took 20 minutes -including the cig.
Because of the fact that Hiller is a small dealer, I ended up not getting about $200 in dealer incentives, but then again I would have had to purchase a truck off the lot. So I actually spent 700 over invoice! The service is the best I have experianced ever. They go out of their way to satisfy. I could put a lot more here but I have rambled enough already.
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peedee
Dodge Dakota
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10/25/2003
06:01:22
| RE: Quality of Service
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Just to give you an example of service... I went in thursday because the primary pad on the left front was rattling when I went over bumps. The clip was no-more. The forman came to me, I explained that I looked at it and he said, well, we don't warranty pads, but the clip is part of the pad and I will order new pads for you, I will call when they are in and you can come and wait, it will take about 1/2 hour, we will put new pads on both sides.!!!!!! How is that for service? Certainly worth the little extra I paid....
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Peedee
Dodge Dakota
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10/25/2003
06:04:03
| RE: Quality of Service
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Oh yeah! You must be sick of reading me already!! lol
The foreman said when you came in I noticed you have a brake light out, why don't you hang around for a minute and I will have one of the guys replace it for you!!! No charge!!
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jeremy
Dodge Dakota
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10/25/2003
11:13:16
| RE: Quality of Service
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damn, i wish you were the public. I've never met anyone at my store that expects as little as you do.
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3rdDakLastDak
Dodge Dakota
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10/25/2003
11:55:08
| RE: Quality of Service
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The salespersons were the least of my worries. I returned to a dealer that had been excellent in the past, but in the near 10 years that I owned the 93 Dak (signed the papers on Halloween night 92) the place must have changed. A lot.
I can honestly say that Barbara was the only pleasant part of buying my 2002.
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peedee
Dodge Dakota
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10/26/2003
06:28:30
| RE: Quality of Service
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Jeremy, Jeremy Jeremy!!??
EASY?? I think not! See, I expect respect! Something that has faded from the American way. Something that is virtually non-existent in American culture. I have never found a dealer that caters to it's customers as much as Hiller. - I have been in the "automotive world" for most of my 47 years. Here is a dealer that doesn't harrass or pressure it's customer. A dealer that replaces non-warranty items just because it is the right thing to do. From the tone of your comment, it would seem that you haven't grasped the concept of customer appreciation and respect, but think that the customer is lucky to have you. It is no wonder that you are frustrated by their expectations. Geesh, to get paid to provide a service, and have to actually provide it? Whew! So go to the dealer that harrasses, cons & lies. A dealer that expects you to pay dearly to let it F you. A dealer that 'doesn't know who the heck you are as soon as you give them the cash. Seems to me that you DO have it made. I guess you don't expect any different as a customer than what you offer to your customers. Judging a bit from your past posts, you seem to have a pretty poor opinion of people in general. And more than likely scored very low in 'reading comprehension'. I wasn't going to entertain such a waste of oxygen that you obviously are, but hey I am in a better mood now realizing that it must really suck to be you, so life is giving back all you offer it. Of course that is just my opinion, I could be wrong! Nah.... Oh yeah, Jeremy, any attempt to counter this writers opinion will more than likely reinforce it.... because you are obviously 'one' ignorant ass consistantly spewing loose stool from your head to your fingers and into these forums. Aw geee, I tink I might have hewt wittew jewemys feewings, boo hoo... poa wittew jewemy, he so stewpid... but evewy buddy waffs at him, da poa wittew ting.... Please report to your local waste treatment plant, they are not happy that you got through the system and polluted the community...
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Kowalski
Dodge Dakota
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10/26/2003
08:24:57
| RE: Quality of Service
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I agree with Jeremy - you paid $500 or $700 OVER invoice ? They already make a tidy profit selling at invoice; I always pay under invoice. They ought to treat you like royalty !
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peedee
Dodge Dakota
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10/27/2003
08:34:38
| RE: Quality of Service
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Kowalski,
I understand about the below invoice stuff. The situation was though that I didn't want a truck off the lot, I ordered a truck with pretty much every option, I wanted that particular dealer because of their reputation for personalized and hassle-free service. They are small enough that they don't get the incentives that other dealers get. Occasionally they do when chrysler is promoting a particular model or style. So in my particular circumstance the dealers in the area could have given me the truck for about 2 -3 hundred dollars less, but for the extra I spent, I get great service, and I mean great. I didn't list everything they have done out of the ordinary, but just a most recent example. Thanks for the input.
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Kowalski
Dodge Dakota
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10/27/2003
17:24:43
| RE: Quality of Service
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I'm glad you found a dealer you like anyway. Despite a few areas that could use some improvements, Mopar generally seems to have a better reputation for engineering then it does for decent dealers.
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jb
Dodge Dakota
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10/28/2003
16:47:43
| RE: Quality of Service
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I have had the same type of service from Wellesley Dodge. The are truly the best car dealer i have ever been to. I have only had my truck back a couple of times for really minor stuff and they have treated me very well. They have gone well above and beyond anything i would have ever expected. I wish more dealers were like this one. I have refered 5 of my friends to buy new Ram trucks and all of them have been treated very well.
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jeremy
Dodge Dakota
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10/28/2003
21:37:02
| RE: Quality of Service
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wow, peedee your quick to judge huh pal? I find it interesting that you can tell my tone through your computer screen. I'm just saying that not all consumers are like you. There is no reason for you to be beside yourself with glee simply becuase the dealer did what he should do. Obviously you've been jaded to the point that what should be considered standard practice, just blows your mind. That, or you lack any real life experience. It sounds like your hiller dealer is a good one. Hopefully they retain the same attitude when it comes time to replace the ball joints, cat converter or fix the lake on the passenger side floor.
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